The "Assign to Rescuer" and "Close Conversation" actions allow you to assign the conversation to a human agent in Intercom. The chatbot can also close an Intercom conversation.

Assign

This action will assign the conversation in Intercom to the "rescuer agent" that you configured when you connected your chatbot to Intercom. The "rescuer agent" can be a specific user or a team.

The chatbot will stop from responding, as soon as the conversation is not assigned to the "rescuer agent" anymore.

See our tutorial on how to connect a chatbot to Intercom.

Close

This action will close the current conversation in Intercom.

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