Webhooks are connectors that allow a chatbot to handle data outside of the platform. These connectors can be developed specifically to create complex functionalities in your chatbot. These functionalities can make the chatbot bring significant value to your company and connect to databases or CRMs.

This article will not only explain how to create a Webhook, it will also cover what you can do with these connectors. If you are looking for information about how to develop Webhooks, refer to the article in our developer documentation.

1. What can you do with a Webhook?

Basically, you use Webhooks when you want to build functionalities outside the Clustaar platform.

With a Webhook, you are only limited by your imagination. Here are a few things you can do with them:

  • Connect to a database: Your users will be able to look for information.

Example: We worked 20 Minutes on a chatbot that is able to retrieve election results from the French Ministry of the Interior's databases.

  • Scrap your website

Example: If you go the Hachette France's Facebook Messenger, you will find a Clustaar chatbot. Among other great functionalities, it is able to go and scrap the website for news about Hachette.

  • Create push notifications for Messenger

Example: We created a chatbot for the newspaper La Croix that brings information. Users just subscribe to the alerts, and they will receive daily news according to their preferences.

  • Enter information into your CRM

Example: The 20 Minutes chatbot was able to collect email addresses and register them into mailing lists.

  • Connect to an internal engine: Whether it's a search engine or results for a form.

Example: For Hachette, we built a recommendation engine. The chatbot asks a few questions, then it looks for the results in an internal database.

2. How to connect your Webhook to the Clustaar Platform

Once you have built your Webhook, go to "Settings"and configure it in the "Webhook" tab.

Then, you must activate it in the necessary Steps in your Stories.

This is everything you need to know about Webhooks. You can now try to create one via our Developer documentation.

Don't hesitate to ask us questions through the live chat at the bottom left corner of your screen.

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